• Call Centre Sales Representative

    Job Locations CA-SK-Saskatoon
    Req No.
    2019-1815
    Job Category
    Customer Service/Support
    Job Type
    Full Time
  • Job Description

    Job Title: Call Centre Sales Representative

     

    Job Status: Full-Time

     

    Job Location: Saskatoon North Hyundai 

     

    Job Summary: The Call Centre Sales Representative is a member of the FFUN Group Business Development Centre and is a talented customer service provider with a FFUN Attitude. They will build customer rapport and schedule appointments with customers and sales representatives. Some of the duties are customer service, data entry, tracking and reporting functions, and holding the responsibility for communication and response to customers on the phone. For this reason, the candidate must possess exceptional communication, organizational, and multi-tasking skills. 

     

    Job Schedule: 9 am - 6 pm and 11 am - 8 pm Monday to Friday with Saturday rotations.

     

    Job Responsibilities:

    • Follow up with dealership customers to gather information and improve customer satisfaction
    • Develop and follow strategies and processes for maintaining contact with existing customers or dealership contacts
    • Manage customer information databases
    • Address customer complaints/concerns as necessary
    • Conduct customer surveys to receive customer feedback
    • Setting and confirming customer appointments
    • Produce reports when necessary

    Key Qualifications:

    • The ability to prioritize, multi-task, and deal with time sensitive deadlines and priorities in a high pressure environment
    • Strong communication and interactive skills to provide excellent customer satisfaction
    • Excellent verbal and written English communication skills
    • Computer literacy and exceptional telephone etiquette
    • Interest in customer service and customer retention
    • Passion for teamwork
    • Strong organization skills

    Additional Requirements:

    • Knowledge of the automotive industry 
    • Previous call centre experience is considered an asset

    Compensation & Benefits:

    • Endless opportunity for career growth
    • FFUN and encouraging working environment
    • Competitive wages and endless bonus potential
    • Employee discounts on vehicle service, repairs, and parts
    • Health, Dental, and Insurance Benefits

    About Us:

    The FFUN Group is an automotive and recreational retailer with nearly 30 locations throughout Saskatchewan, British Columbia, Alberta and Ontario. One of Canada’s Best Managed Companies, we’re fueled by amazing people, and represent some of your favourite brands of automotive and recreational vehicles. However, it’s our corporate culture that really sets us apart. It’s more than just celebration lunches and beanbag chairs, it’s defined by our core values: Driven to Grow, Team Player, FFUN Attitude and Down to Earth. FFUN Group is an equal opportunity employer. 

     

    If you have the drive, we have the opportunity! Apply to work with the FFUN Team today!

     

    To apply, please submit your resume and cover letter online to www.ffun.com/careers.

     

    While we sincerely appreciate all applications, only candidates meeting the minimum requirements will be contacted.

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